DSW Designer Shoe Warehouse

=====NOTE: Please read UPDATE Bellow===== What is the point of a physical show store that does not help you locate a shoe in stock? I have had previous great experiences at dsw shoes here, but this visit to the store veterans day weekend had me feeling I was at Delta parks Walmart. It's probably the first time in my life that I went to a shoe store and asked if they could help me locate a particular size and staff declined to help. I have a particular difficulty reading the small numbers on a different boxes of shoes and was hoping someone could help with that but I guess that's not their job anymore. I guess shopping online really is better in all ways than going to a physical store these days even for shoes. I used to enjoy shopping for shoes every couple of months at this location. This experience left me soured on that. It all ended up being okay as I went to the website and found the shoes online for $48 less then at the store location. Maybe security should help out with the sales as they seem to actually be a bit more helpful than the actual store staff. Still, DSW online was 👍. UPDATE: Came in on a Sunday. Here is a PRO TIP: 1. Go to DSW Online. 2. Sign up for the online offers. 3. PROFIT! My advice in the store? TALK TO THE WOMEN THAT WORK THERE! Not only were they SUPER HELPFUL today, I was able to pick up my order in less than an hour MIN of Ordering! WOW! Fantastic! This is the BEST way to get $200 Shoes for a 1/4 of the cost online. Even Merrels own Website can't beat DSW shoes source! I have to change out my shoes often due to a foot injury, so I have to buy shoes every other month or so as the soles wear down in crucial areas. And DSW makes it a no brainer! To the Tall GIrl working at the front counter, you saved the day! THANK YOU!

I understand their policy of not accepting returns that have been worn but $100 leather shoes, worn only once, should not look old and wrinkled after one wear. The store manager refused to even look at them. So I called customer service and they allowed me to return them for a full refund as a gold member. Hooray for real customer service that cares, as opposed to some overworked, underpaid in-store "manager" that has to abide by the company policy.

If you’re a black man you might as well not shop here. You won’t be treated with the same basic customer service that white shoppers are given. During my entire shopping experience here, the security guard (bald, wears glasses sometimes) kept pacing back and forth watching me like a hawk. Only I received this unwanted and unjustified treatment. I was the only black male in the store. You do the math. When I went to the cash register the girl who rung me up asked if I found everything okay, to which I replied, “Not really.” She said, “Uh oh” and I told her, “I felt like I was being profiled.” She became silent, ignored my response, and proceeded to ring me up. As for the security guard? He stopped pacing back and forth and “making rounds” after seeing me get on the line to pay. When new customers (they were white) entered the store, he was friendly with them and stood stationary by the door, then began tapping on his phone without a care in the world. No making rounds anymore. Interesting. That was not a coincidence and this location needs to do better. America needs to do better. Attached is my receipt showing the total amount I spent during my shopping trip. Every single staff member in there needs sensitivity training. Especially if you’re a security guard. While you’re watching me to see if I’m stealing, someone of a lighter hue is probably making off with the whole store.